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Help & FAQs

Ordering

Account access problems
Placing an order
Canceling my order
Sales tax
Security


Returns

30-Day Money-Back Guarantee
Credit
Return Instructions
Returning an Oversized Item


Gift Registry

 

Shipping

Shipping options
Shipping outside the United States
Shipping to a P.O. box
Track packages
Order Status
Shipping Charges


Miscellaneous

About My Kids Bedding
Contact information
Product Warranties


Contact Us

Via email

 

 

Ordering

 

Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated.  Please register again to enjoy the new MyKidsBedding.com.  If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
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Placing an order
Ordering online with MyKidsBedding.com is as easy as 1,2,3.  First, browse through our selection of exciting items in over 5 categories and choose the item(s) you would like to purchase.  Then add the item to your shopping cart and proceed shopping or continue to check out.  That’s it!  It’s that easy.  You can expect to receive your order 7 to 10 business days after your order is processed.
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Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order.  To change or cancel your order prior to shipment, you must email a Customer Service representative.  Please note that most orders process quickly and can enter the shipping process within minutes.  If your order has already entered the shipping process, it cannot be changed or canceled.
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Sales tax
MyKidsBedding.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of Arkansas California, Maine, Michigan, New Jersey, New York, South Carolina, and Texas.
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Security
Absolutely!  We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party.  Your personal information and your credit card information are converted into bits of code that are transmitted securely.  None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
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Returns

 

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from My Kids Bedding.  If you are not satisfied with an item that you have purchased online, you may return the unused item within 30 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.  

The item must be returned in unused condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit. 

 

If there is a problem with your order, you must Contact Us  within 7 days of receipt of your order before you can return your order to obtain an RA# or call tag.
 

Credit
You can expect a refund within 30 days of our receiving your returned product.  You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
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Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.

Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Pack the item securely in the original package, if possible.
  • Enclose one copy of the packing list with the item.  Be sure to keep one copy of the packing list for your records.  If you cannot send your packing list, please include your order number, billing name, and address with the item
  • All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
  • All return shipping charges must be prepaid.  We cannot accept C.O.D. deliveries.

For your protection, we recommend that you use Fedex Ground for your return.  

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

If there is a problem with your order, you must Contact Us first within 7 days of receipt of your order before you return your order to obtain an RA# or call tag.

You can expect a refund within 30 days of our receiving your returned product.  You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. 

Returning an Oversized Item
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged.  We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse."

Please note:  Shipping charges can be expensive for Oversized Items.

Follow these steps to return an Oversized Item:

  • The item(s) must be unassembled and packaged securely.  If possible, please package item(s) in original package.
  • Enclose one copy of the packing list with the item.  Be sure to keep one copy of the packing list for your records.
  • Contact a Customer Service representative to receive instructions on arranging for a freight delivery company to pick-up your item(s).  Please have your order number available when you call.
  • You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
You can expect a refund within 30 business days of our receiving the item(s).  You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.

* Please note:  If there is extensive damage to an item upon delivery, you must first Contact Us before you return your order to obtain an RA# or call tag.
 

Shipping

 

Shipping options
We currently only offer Fedex Ground Service within the 48 contiguous United States.  We are sorry, but we do not offer Saturday, Sunday or expedited delivery.  For complete Fedex shipping information visit  www.fedex.com.
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Shipping outside the United States
MyKidsBedding.com will ship your order to any location within the 48 contiguous United States (excluding APO/FPO addresses). We're sorry, we can not ship outside the 48 contiguous United States. For complete shipping information, visit our Shipping Rate Chart.
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Shipping to a P.O. box
We’re sorry, but you must provide us with a valid residential address in order to accommodate your request.  For more information regarding Fedex shipping requirements, please visit their web site at www.fedex.com.
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Track packages
Find the Fedex tracking number in the e-mail we sent you confirming that your order has been shipped.  Use that number at http://www.fedex.com/ to check the status of your order online.  It may take 24 hours before tracking information appears on the Fedex's web site.

  • Credit card approval must be received prior to processing.
  • Orders are processed within 2 to 4 business days. (excludes weekends and holidays)
  • Your order should arrive 5 to 10 business days after your order is placed. Back to top

 

Order Status
You can look at past and pending orders.  You must be a Registered Customer to use Order Status.  Click here to check your Order Status.

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • Orders are processed within 2 to 4  business days. (excludes weekends and holidays)
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 3 business days following authorization of your credit card and verification of your information.
  • Your order should arrive 5 to 10 business days after your order is placed. 
Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience.  For complete shipping information before you check out, please review our Shipping Rate Chart.
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Miscellaneous

 

About My Kids Bedding
We offer the best selection of kids and T'ween bedding online -- all at the best value.
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Contact information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable.  Tell us how we can help by contacting us at My Kids Bedding Guest Service.  We would love to hear from you!
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